Terms & Conditions

Last updated: 11 November 2026

1. About these terms

These terms apply to the use of compleat, a coaching and gym management platform offered by MAX Hybrid Sport B.V., Mooie Vrouwenweg 45, 7608 RC Almelo, the Netherlands, registered with the Dutch Chamber of Commerce under number 68085885, VAT number NL857295408B01 ("compleat", "we", "us").

Two groups of people use compleat, and these terms speak to both:

• Organisations: coaches, personal trainers and gyms that take a subscription with us. Sections 2 to 17 are your agreement with us. compleat is offered to businesses and professionals, not to consumers.
• Members and clients: people who are invited by an organisation to train, log or book through compleat. Section 18 applies to you. Your coaching or membership agreement is with your coach or gym, not with us.

By creating an account or using the service you accept these terms. If you accept them on behalf of a company, you confirm that you are allowed to do so.

2. Definitions

• Service: the compleat web app, the installable app, the public pages an organisation publishes through compleat, the API and related support.
• Organisation: the business or professional that holds a subscription.
• Owner: the person who manages the organisation's account and subscription.
• User: anyone with a login under an organisation: owners, coaches, staff, members and clients.
• Customer data: everything an organisation and its users put into the service.
• Plan: the subscription package the organisation chose, including any add-ons.

3. Your account

You need an account to use the service. Give correct information, keep your login details to yourself and switch on two-step verification where we offer it. Tell us straight away if you think someone else has access to your account.

The owner decides who gets access within the organisation and with which rights, and is responsible for what those users do in the service.

4. Trial and subscription

A new organisation can start with a free trial. The length of the trial is shown when you sign up. During the trial you can use the service as described for the plan you picked. If you do not choose a paid plan before the trial ends, the account is paused and nothing is charged.

A subscription starts when you choose a paid plan. What each plan includes, such as the number of coaches and clients, modules and usage limits for AI features, is described on our pricing page and in the app. You can move to another plan at any time; the change and any difference in price are shown before you confirm.

5. Prices and payment

Prices are listed on our pricing page in euros and exclude VAT unless stated otherwise.

Subscriptions are billed in advance, per month or per year, depending on what you chose. Payment is collected through our payment provider by direct debit or another method we offer. Invoices are made available in the app.

If a payment fails, we try again and let you know. If an invoice remains unpaid 14 days after our reminder, we may limit or suspend access until it is paid. Statutory commercial interest and reasonable collection costs may be charged on overdue amounts.

We may change our prices. We announce a change at least 30 days in advance. The new price applies from the date stated in the announcement, and never earlier than the first billing period that starts after those 30 days. If you do not agree, you can cancel before the new price applies.

6. Term and cancellation

A monthly subscription runs from month to month. An annual subscription runs for one year and then renews for a year at a time.

You can cancel at any time in the app. Cancellation takes effect at the end of the period you have paid for; until then you keep full access. We do not refund amounts for a period that has already started, unless the law requires it or we end the service ourselves under section 16.

7. What happens to your data when you leave

During your subscription, and for 30 days after it ends, the owner can export the organisation's data from the app.

Ninety days after the subscription ends we delete the organisation's customer data, except what we must keep by law, such as invoices. You can ask us to delete it sooner.

8. Customer data and privacy

Customer data belongs to the organisation and its users. We use it only to provide and support the service.

For the personal data of members and clients, the organisation is the controller and we are the processor. Our Data Processing Agreement forms part of these terms and applies from the moment you accept them; no separate signature is needed. It describes what we do with that data, the security measures we take and the sub-processors we use. How we handle personal data in general is set out in our Privacy Policy.

The organisation is responsible for having a lawful basis for the data it puts into compleat, including consent for health-related data where needed, and for informing its own members and clients.

9. Acceptable use

You agree not to:

• use the service for anything unlawful, or to store or send content that is unlawful, harassing or infringes someone else's rights;
• upload malware, try to get around security, or access data that is not yours;
• resell the service or give access to people outside your organisation, other than your own members and clients;
• copy, scrape or reverse engineer the service, or use it to build a competing product;
• place an unreasonable load on the service, or go around the technical limits of your plan or the API.

We may remove content or suspend an account that breaks these rules. Where we can, we warn you first.

10. Coaching, health and AI features

compleat is a tool for coaches and their clients. It does not give medical advice, and nothing in the service replaces the judgement of a doctor, physiotherapist or dietitian.

The organisation and its coaches are responsible for the programs, nutrition targets, tests and advice they give through the service, and for checking that these suit the individual client. Anyone who trains does so at their own risk and should stop and seek medical advice in case of pain, dizziness or other complaints.

Some features use AI, for example to recognise a meal from a photo, to read a described training, to import a program or to summarise a client's week. The output is a suggestion. It can be wrong or incomplete, and the user or coach must check it before relying on it. Nutritional values, reference tables and calculated training zones are estimates.

11. Payments between an organisation and its members

Organisations can use compleat to sell memberships, class packs and sessions and to collect payment for them. Those sales are agreements between the organisation and its member. We are not a party to them.

Payments are processed by the payment provider under the provider's own terms, on the organisation's own account with that provider. The organisation is responsible for its prices, VAT, contract terms, cancellation rules, refunds and compliance with consumer law towards its members. The payment provider's fees are charged by the provider.

12. Connected services and the API

The service can connect to services of other companies, such as wearables, calendars and payment providers. Those services have their own terms and privacy policies, and we are not responsible for their availability or for changes they make. A connection may stop working if the other company changes or withdraws its interface.

If your plan includes API access, you may use the API and webhooks only for your own organisation, within the published rate limits, and you must keep your keys secret. We may revoke a key that is misused. Version 1 of the API changes only by additions; we announce breaking changes to a later version in advance.

13. Availability and support

We work to keep compleat available and secure around the clock, but we do not promise that it will be free of interruptions or errors. Maintenance can cause short downtime; we plan it outside busy hours where possible and announce it when it is significant.

Support is available by email at info@compleatgym.com and through the help centre in the app. We aim to answer within one working day.

Features marked as beta are offered for testing. They can change or be withdrawn, and may not work as intended.

14. Intellectual property

The service, including the software, design, texts and the exercise, program and recipe library we provide, belongs to MAX Hybrid Sport B.V. or its licensors. During your subscription you receive a non-exclusive, non-transferable right to use the service for your own organisation.

Content from our library that you copy into your own account may be adapted and used with your own members and clients within compleat. It may not be sold or published separately.

You keep all rights to your own content. You give us the right to store, display and process it as needed to provide the service.

If you send us ideas or feedback, we may use them freely to improve the service, without owing you anything.

15. Liability

We are liable only for direct damage that results from a failure attributable to us, and only up to the amount the organisation paid us for the service in the six months before the event that caused the damage.

We are not liable for indirect damage, including lost profit, lost turnover, lost savings, loss of goodwill and damage through business interruption, nor for damage caused by services of other companies, by AI output that was not checked, or by training or nutrition advice given through the service.

These limits do not apply to damage caused by our intent or deliberate recklessness, or where liability cannot be limited by law.

Tell us about a claim in writing within three months of discovering the damage, so we have a fair chance to look into it and put things right.

The organisation indemnifies us against claims from its members, clients or other third parties that arise from the organisation's use of the service, its coaching or its agreements with its members.

Neither party is liable for a failure caused by circumstances beyond its reasonable control, such as a failure of the internet, of power, or of a provider on which the service depends.

16. Suspension and ending by us

We may suspend or end a subscription, with immediate effect where necessary, if the organisation seriously breaches these terms, does not pay after a reminder, becomes insolvent, or uses the service in a way that harms other users or us.

We may also stop offering the service or a plan. In that case we give at least 90 days' notice, keep your data available for export during that time, and refund any amount paid in advance for the period after the end date.

17. Changes to the service and to these terms

We keep developing compleat. Features can be added, changed or removed. If we remove a feature that is important to how you use your plan, we tell you in advance.

We may change these terms. We announce a change by email or in the app at least 30 days before it takes effect. If you do not agree, you can cancel before that date. Continuing to use the service after the change takes effect means you accept the new terms.

18. For members and clients

You use compleat because a coach or gym invited you. A few points apply to you:

• Your agreement about coaching, membership, prices, cancellation and refunds is with your coach or gym. Questions about those go to them.
• You are responsible for what you enter and upload, and you agree to the acceptable use rules in section 9.
• What section 10 says about health and AI applies to you too: follow advice at your own judgement, and see a professional when in doubt.
• Your coach or gym decides which features you can use and may end your access. You can also delete your own account at any time in the app.
• How your data is handled, including health data and connected devices, is explained in the Privacy Policy. Health data is only shared with your coach after you have given consent.
• Our liability towards you is limited as described in section 15, to the extent the law allows. If you use compleat as a consumer, nothing in these terms takes away rights you have under mandatory consumer law.

19. General

If a provision of these terms turns out to be invalid, the rest stays in force and the invalid provision is replaced by one that comes as close as possible to what was intended.

We may transfer our rights and obligations under these terms to a company that takes over the service. You may transfer yours only with our written consent.

These terms are available in Dutch and English. If the versions differ, the Dutch version prevails.

20. Law and disputes

These terms are governed by Dutch law. If we cannot resolve a disagreement together, it is submitted to the competent court of the district of Overijssel, the Netherlands, unless mandatory law gives a consumer the right to go to another court.

21. Contact

MAX Hybrid Sport B.V.
Mooie Vrouwenweg 45
7608 RC Almelo, the Netherlands
Chamber of Commerce (KvK): 68085885
VAT: NL857295408B01
info@compleatgym.com