Cookie Policy
Last updated: 11 November 2026
This page explains which cookies and similar techniques compleat uses on its website and in the app. compleat is a service of MAX Hybrid Sport B.V., Mooie Vrouwenweg 45, 7608 RC Almelo, the Netherlands (KvK 68085885).
In short
We use cookies only to make the service work: to keep you signed in, to keep your account safe and to remember your language. We do not use advertising cookies, we do not follow you across other websites, and we do not sell information about your visit.
Because these cookies are strictly necessary, the law does not require us to ask your permission for them. That is why you do not see a cookie banner. If we start using analytics or marketing cookies in the future, you will first see a notice in which you can choose. Nothing of that kind is placed before you agree, and this page will list the new cookies from that moment.
What a cookie is
A cookie is a small text file that a website places in your browser. The site can read it again on your next visit. Besides cookies, browsers offer "local storage", which works in a similar way and stays on your own device. Where this page says "cookies", it means both.
What we place on your device
| Purpose | What it does | Placed by | Kept for |
|---|---|---|---|
| Signing in |
Keeps you
logged in as you move between pages, so you do not have to enter a code or
password every time. These cookies have names starting with sb-
|
compleat, through our sign-in provider Supabase | Until you sign out. Renewed while you keep using the app |
| Security | Protects sign-in and forms against misuse, and remembers that you completed two-step verification on this device | compleat | For the duration of your session |
| Language and display | Remembers the language you chose and a few display settings | compleat | Up to 12 months |
| Preferences on this device | Remembers small things locally, such as which notices you closed, which items you already opened, and a message you had not sent yet | compleat (local storage) | Until you clear your browser data |
| The installable app | If you add compleat to your home screen, your device keeps a copy of the app's own files so it opens quickly | compleat | Until you remove the app |
| Notifications | If you allow notifications, your browser gives us a device token so we can deliver them | Your browser or phone maker (Apple, Google or Mozilla) | Until you switch notifications off |
None of these are used to build a profile of you or to show advertising.
Things that load from others, only when you use them
A few features rely on another company. They may place their own cookies, but only at the moment you use that feature.
- Exercise videos. Coaches can attach a YouTube or Vimeo video to an exercise. The video plays inside compleat through the provider's privacy-enhanced player. Nothing is loaded from YouTube or Vimeo until you press play; from then on that provider may store cookies and receives your IP address. Their own policies apply.
- Payments. When you pay or set up a direct debit, you do this on the pages of our payment provider Mollie. Mollie uses its own cookies there to process the payment securely.
- Connecting a device or calendar. When you connect Garmin, another wearable or Google Calendar, you sign in on that provider's own page. Any cookies there belong to that provider.
What we do not use
- No advertising or retargeting cookies.
- No social media pixels.
- No analytics that follow you from one website to another.
We do measure errors in the app so we can fix them. This uses no cookies and is described in our Privacy Policy.
Managing cookies
You can block or delete cookies in your browser settings. Each browser explains how under Help or Settings.
Keep in mind that the sign-in cookie is what holds you logged in. If you block or delete it, you will be signed out and have to log in again; if you block it permanently, signing in will not work.
To remove everything compleat stored on a device, sign out, clear the site data for compleat in your browser, and remove the app from your home screen if you installed it.
Changes
If we start using a new cookie or a new provider, we update this page and the date at the top. If a change needs your consent, we ask for it before anything is placed.
Contact
MAX Hybrid Sport B.V.
Mooie Vrouwenweg 45
7608 RC Almelo, the Netherlands
Chamber of Commerce (KvK): 68085885
info@compleatgym.com